| Situation/Problem Addressed
| Improvement Method
| Outcomes/Benefits
|
| Poor work practices among supervisory & shopfloor staff following a takeover
| Motivational workshops to address group developmental needs
| Team Leader effectiveness raised from 72% to 88% in 6 months
|
| Disruptions to productivity following a major company reorganisation
| Team building and motivational sessions dealing with live issues
| A 30-40% improvement in productivity in the 12 months following the raining
|
| Turnover had remained flat for some years despite senior staff's best efforts
| Pursuit of excellence in customer care to apply new focus to the business
| Won a major Supplier of the Year award and boosted turnover by 32%
|
| Poor communication and co-operation between staff on different sites
| Combination of indoor and outdoor team building activities for all staff
| Greatly improved staff working relationships within and between sites
|
| An organization pressed by a key customers to obtain a formal environmental status
| Implemented an environmental management system
| Certification to ISO 14001 and secured new contracts with key customers
|
| Large food manufacturer needed to obtain IPPC permits at two sites
| Intense consultancy team programme against the clock
| Successfully completed IPPC applications both on time and within budget
|
| An organisation becoming self-funding that needs a measure of competitiveness
| Established various measures of excellence by benchmarking and EFQM
| A reassuring score of excellence with better team-work and communications
|
| An international company needed to show proof of Health & Safety performance
| Implemented a risk-based H&S management system to international standards
| Achieved certification to OHSAS 18001 and reduced accidents & incidents by 44% in 3 years
|
| An organisation where the ISO 9000 was in need of critical restoration & repair
| Refined and streamlined whole system and procedures on computer
| System much leaner, easier to audit and now benefiting the business
|
| Critical deadlines being missed by too many staff on a regular basis
| Activity-based workshops to help selected staff prioritise workload and tasks
| No deadlines missed in the first 10 months following the workshops
|
| An organisation that wanted to improve its culture through better leadership
| Action-based learning programme for all management (5 sites)
| Clear and measurable improvements in culture and leadership; objective achieved
|
Included here are some typical examples of where Carshaw has worked with a
client organisation over a period of months (or years) to achieve
significant improvements in the areas being addressed. References and
case histories are available for these and other improvement projects.
