British Accreditation Bureau
Management and Quality Services
 Excellent performance
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Surveys
Surveys

Carshaw employs many different types of survey instruments (over 400) in helping the people in Client organisations to improve various aspects of their workplace performance. Many of these instruments are commercially available; others have been developed and tested by Carshaw to address specific client requirements. There are a few FREE SAMPLES of Carshaw survey instruments available to you via the Sample Questionnaires
These are some FREE survey instruments that you can request and use freely with our approval - if requesting by e-mail, please specify your word processor if it is other than Microsoft Word:
* How much common sense (at work) do you have?
* The Leadership Blueprint
* Aspects of Organisational Culture - Overuse of Power
* Customer Satisfaction Survey
* Excellence in Customer Care - Internal Survey
* Personal Confidence
These survey instruments are used in several ways:
a) to highlight areas for potential improvement
b) to set improvement objectives
c) to monitor progress during improvement
d) to demonstrate that improvement has taken place, by how much and in what areas
e) to show whether objectives have been achieved
f) to indicate areas that need further attention

Summary of the Types of Survey Instruments used by Carshaw Services

* Personnel Relations Surveys (Leaders, supervisors, co-workers, etc)
* Communications within the Organisation
* Customer Service/Customer Care (external)
* Customer Service/Customer Care (internal)
* Work Pressures/Stress at Work
* Teamworking/Team Development
* Leadership
* Personal Confidence
* Management Skills & Effectiveness
* Personal Influence/Effectiveness
* Workplace Motivation
* Organisational Competence/Effectiveness
* EQA Measure of Excellence
* Organisational Structure, Context and Roles
* Measures of Staffing/Staff Satisfaction
* Measures of Direction. Control & Empowerment
* Measures of Values & Beliefs
* Job Satisfaction Indices
* Job Diagnostics
* Assorted Skills Audits
* Management Diagnostics (computerised)


Page Index
Carshaw Management & Quality Ltd
4 Hutchinson Close, Rugeley, Staffs WS15 2RG
England
Tel: 0044 (0)1889 584147 - Fax: 0044 (0)1889 585416

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