|
| | BAB SIR Table |
2004 |
SAC 2123 |
Carshaw Management & Quality Ltd |
|
|---|
| |
| Consultant Ratings |
Importance |
Satisfaction |
Lasting Improvements |
Satisfaction |
|---|
| |
| Expertise |
86.8% |
86.8% |
Knowledge Transfer |
80.0% |
| Interpersonal Skills |
83.3% |
90.0% |
Quality of Information |
92.3% |
| Flexibility |
86.0% |
90.5% |
Change Management |
78.3% |
| Problem Diagnosis |
82.0% |
90.5% |
Enhanced Capability |
79.5% |
| Advice & Coaching |
81.0% |
87.8% |
Performance Monitoring |
73.8% |
| Resources & backup |
81.8% |
85.8% |
Added Value |
73.8% |
| On-time Delivery |
81.0% |
83.3% |
Overall Satisfaction |
95.0% |
| Value for Money |
75.3% |
78.8% |
Recommendation |
97.8% |
|
