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Management and Quality Services |
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Carshaw employs many different types of survey instruments (over 400) in
helping the people in Client organisations to improve various aspects of
their workplace performance. Many of these instruments are commercially
available; others have been developed and tested by Carshaw to address
specific client requirements. There are a few FREE SAMPLES of Carshaw
survey instruments available to you via the
Sample Questionnaires
These are some FREE survey instruments that you can request and use freely
with our approval - if requesting by e-mail, please specify your word
processor if it is other than Microsoft Word:
* How much common sense (at work) do you have?
* The Leadership Blueprint
* Aspects of Organisational Culture - Overuse of Power
* Customer Satisfaction Survey
* Excellence in Customer Care - Internal Survey
* Personal Confidence
These survey instruments are used in several ways:
a) to highlight areas for potential improvement
b) to set improvement objectives
c) to monitor progress during improvement
d) to demonstrate that improvement has taken place, by how much and in what areas
e) to show whether objectives have been achieved
f) to indicate areas that need further attention
Summary of the Types of Survey Instruments used by Carshaw Services
* Personnel Relations Surveys (Leaders, supervisors, co-workers, etc)
* Communications within the Organisation
* Customer Service/Customer Care (external)
* Customer Service/Customer Care (internal)
* Work Pressures/Stress at Work
* Teamworking/Team Development
* Leadership
* Personal Confidence
* Management Skills & Effectiveness
* Personal Influence/Effectiveness
* Workplace Motivation
* Organisational Competence/Effectiveness
* EQA Measure of Excellence
* Organisational Structure, Context and Roles
* Measures of Staffing/Staff Satisfaction
* Measures of Direction. Control & Empowerment
* Measures of Values & Beliefs
* Job Satisfaction Indices
* Job Diagnostics
* Assorted Skills Audits
* Management Diagnostics (computerised)
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